Technical Support Engineer

Virtual Iron Software, Inc. is an award winning software startup, well-funded by top-tier investors. Key industry analysts from firms including IDC, Gartner and Illuminata have praised Virtual Iron and its products.

The company has a focused, collaborative, and high-energy environment, founded by well-respected industry veterans where working hard, having fun and building a great company are important. We are committed to expanding our team with highly motivated, talented and creative individuals.

We offer highly competitive compensation packages and comprehensive benefits. Most of our benefits begin upon your date of hire.

Job Description

Be a key member of Technical Support staff assisting customers and partners in the implementation, deployment and usage of a revolutionary server virtualization and virtual infrastructure software  product.


  • Provide high quality, consistent support to customers.
  • Interface with customers and drive successful resolution of problems via the phone, web, and email.
  • Work to capture all information about customer product usage and experiences so it can be utilized to its maximum benefit (via internal & external knowledge databases, product documentation, and product requirements documents etc.).


  • A passion for ensuring customers are successful
  • Excellent troubleshooting and analytical skills in at least one of the following areas:
    • Storage
    • Networking
    • Performance
  • Minimum of 1-2 years hands-on Unix (and Linux preferably) and Windows Operating System experience (installing, administering, and providing enterprise support)
  • 3-5 years experience supporting production, mission critical data center infrastructure hardware and software
  • Individuals who are self motivated, flexible, team players
  • Excellent organizational skills with attention to detail and great communication skills

Preference will be given to candidates with combinations of the following experience and knowledge:

  • Extensive Networking knowledge (DHCP, TFTP, VLANs, 802.1Q)
  • Unix/Linux Servers (Linux certifications)
  • Microsoft Windows (Windows certifications)
  • Virtualization products (VMWare, Virtual Server, Xen)
  • SAN/NAS/iSCSI storage and switches (EMC, IBM, Brocade, McDATA)
  • Application Servers (BEA WebLogic, IBM WebSphere, JBoss)
  • Relational Databases (Oracle, DB2, MySQL, etc.)
  • Data Center Management Products (Tivoli, UniCenter, OpenView)
  • Programming or scripting (Java, Python, Perl, Ruby)

To apply please send your resume to jobs at and reference “Support Engineer” in the subject line of the e-mail.

Resumes from recruiters will not be accepted.

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