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Services & Support Overview

Ground-breaking technology coupled with expert professional services and customer support ensures the success of Virtual Iron customers. Virtual Iron provides the expertise, knowledge and support our customers need from concept to implementation and beyond. Staffed by a team of industry veterans with extensive backgrounds in building and supporting mission-critical systems, Virtual Iron professional services and support ensures that customers achieve maximum utilization of their data center through virtualization of IT resources.

Technical Support
Virtual Iron Technical Support offers customers frontline access to experienced technical support engineers. In addition, we employ state-of-the art tools and techniques to ensure the prompt and accurate resolution of customer inquiries. Through our comprehensive service agreement, technical support is available 24 hours a day, 7 days a week.

The complete Virtual Iron Technical Support offering includes:

  • 24x7 email, Web, and phone support.
  • 24x7 access to online knowledgebase.
  • Unlimited support requests.
  • Access to software updates, upgrades, and patches.
  • Access to Monthly Technical Bulletins.
  • Remote monitoring and health checks.

Professional Services
Virtual Iron Professional Services are designed to assist our customers in leveraging industry-standard, and open source virtualization technologies to create the most efficient and high performance data centers.  Our team is there to ensure that you are achieving optimal levels of business flexibility, operating efficiency and capital expenditure. To reach this goal, we work hand-in-hand with our customers to ensure the successful design, implementation and ongoing management of your Virtual Iron solution.

With broad experience in UNIX, Linux and Windows environments, our team of field engineers understands the challenges and complexities associated with today‚Äôs data centers. With an average of 10 years of experience, our field engineers continually leverage their expertise to assist our customers in key data center initiatives such as:

  • Consolidating  the current number of physical servers.
  • Optimizing the utilization and management of newly purchased servers.
  • Reducing the number of virtual servers and OS images to manage.
  • Defining a process for rapidly provisioning servers and OS images.
  • Defining a process for managing upgrades and patches.
  • Defining a process for rapidly reconfiguring hardware resources to adjust capacity to overcome spikes, handle peak loads and scheduled workloads.
  • Defining a centralized management process for managing your virtual infrastructure.
  • Defining a development-to-test-to-production plan based on managing virtual images.
  • Reducing the hardware required for high availability and disaster recovery.